At Sunset Tool Co, we strive to provide a seamless shopping experience for our customers. Below you will find the details about our shipping process to ensure your orders arrive in a timely and efficient manner.
Processing Time
- Orders are typically processed within 1-2 business days of receiving payment.
- Orders placed on weekends or public holidays will be processed the next business day.
- You will receive an email confirmation once your order has been shipped, including tracking information (if applicable).
Shipping Methods
We offer a variety of shipping options to meet your needs:
- Standard Shipping: Estimated delivery within 5-7 business days.
- Expedited Shipping: Estimated delivery within 2-3 business days.
- Overnight Shipping: Available for urgent deliveries, with next-day delivery.
Shipping times may vary depending on your location and the carrier’s schedule.
Shipping Rates
Shipping rates are calculated at checkout based on the destination and the weight of the items in your order. Sunset Tool Co offers free standard shipping on orders over $100 within the continental United States.
For international shipping, rates will vary based on the destination country and weight of the order.
International Shipping
- Sunset Tool Co ships to many countries worldwide.
- International shipping rates are calculated based on your shipping address and the weight of your order.
- Please note that international customers may be subject to customs duties, taxes, or import charges. These additional fees are the responsibility of the customer and are not covered by Sunset Tool Co.
Order Tracking
Once your order has shipped, we will provide a tracking number via email so you can follow the progress of your shipment. You can track your order using the carrier's website or by clicking the tracking link in the email.
Address Accuracy
Please ensure that the shipping address provided during checkout is accurate and complete. Sunset Tool Co is not responsible for delays or non-delivery due to incorrect or incomplete shipping addresses.
Damaged or Lost Items
While we take great care to ensure your order arrives in perfect condition, sometimes issues can occur during transit. If your item arrives damaged or is lost during shipping, please contact us immediately at info@sunsettoolco.com, and we will work with you to resolve the issue.
Returns & Exchanges
For more information on returns, exchanges, and refunds, please visit our Returns & Exchanges Policy page.
If you have any questions about our shipping policy, please don’t hesitate to reach out to us at info@sunsettoolco.com.